• Go to your nearest PEP store.
• Bring along your ID.
• The recommended deposit is 15% of the total amount, however, you can pay any amount as a deposit.
• Payments are required at least once every 6 weeks.
• You will have 4 months to pay your lay-by in full, failure to do so the product will go back in stock, and you will get a full refund.

• You can cancel your lay-by at any stage in the 4-month period.
• You will receive a full refund with no admin fee charges.

Q: CAN I MOVE MY LAY-BY TO A DIFFERENT STORE?
A: You cannot move your lay-by to a different store.

Q: CAN I PAY MY LAY-BY AT A DIFFERENT STORE?
A: You cannot pay your lay-by installments at a different store, it has to be the same store the lay-by was taken out.

Q: CAN I HAVE MORE THAN 1 LAY-BY?
A: Yes, you can have more than 1 lay-by, given that you pay the required installments.

Q: I LOST MY LAY-BY SLIP, CAN I PAY MY INSTALLMENTS USING MY ID?
A: Yes, you may use your ID to pay your lay-by installments if you have lost your slip.

Q: I LOST MY LAY-BY SLIP, CAN I TAKE OUT MY LAY-BY USING MY ID?
A: Yes, you can use your ID to take out your lay-by if you have lost your lay-by slip.

Q: CAN I TAKE OUT A LAY-BY IF I AM UNDER 18?
A: Yes, you can take out a lay-by if you are under 18 years old, given that you have a valid ID.

Q: CAN I TAKE OUT A LAY-BY IF I DO NOT HAVE A SOUTH AFRICAN ID?
A: Yes, however, you do need a legal form of identification to secure your lay-by.